Top 5 Best Online Shops to Buy a TV in Nairobi
The convenience of online shopping has revolutionized how Nairobi residents purchase electronics, particularly televisions. Gone are the days when buying a TV meant spending hours navigating through crowded stores along Luthuli Avenue or Tom Mboya Street. Today, you can browse hundreds of TV models, compare prices, read reviews, and have your purchase delivered right to your doorstep. Here are the top five online shops that have established themselves as reliable platforms for buying televisions in Nairobi.
1. Jumia Kenya
Jumia remains the undisputed leader in Kenya’s e-commerce space and tops the list for TV purchases. The platform offers an extensive range of televisions from budget-friendly options to premium smart TVs from brands like Samsung, LG, Hisense, TCL, and Sony. What sets Jumia apart is their frequent sales events, particularly during Black Friday and their anniversary celebrations, where customers can save significantly on electronics.
The platform’s user-friendly interface allows you to filter TVs by size, price range, brand, and features such as screen resolution and smart capabilities. Jumia’s customer protection policies, including their return policy and warranty management, provide peace of mind. Their nationwide delivery network ensures that whether you’re in Westlands or Kitengela, your TV will arrive safely. Additionally, Jumia offers flexible payment options including cash on delivery and installment plans through Lipa Pole Pole.
2. Kilimall
Kilimall has rapidly grown to become one of Nairobi’s most trusted online shopping destinations for electronics. Their TV collection features competitive pricing, often undercutting other platforms during flash sales and promotional periods. The platform specializes in bringing affordable Asian brands like Skyworth, Changhong, and Nobel to Kenyan consumers without compromising on quality.
What makes Kilimall particularly attractive is their aggressive discount strategy and coin reward system that allows repeat customers to save on future purchases. They offer free delivery within Nairobi for most TV purchases and have partnered with local courier services to ensure timely delivery. Their customer service team is responsive, handling queries through multiple channels including WhatsApp, making communication seamless.
3. Masoko (Safaricom)
Masoko leverages Safaricom’s extensive infrastructure and trust to provide a secure online shopping experience. While their TV selection might not be as vast as Jumia’s, they focus on quality over quantity, stocking only verified brands and authentic products. This curation approach appeals to customers who prioritize authenticity and warranty protection.
The platform’s integration with M-Pesa makes payment incredibly convenient for Kenyan shoppers. Masoko offers interest-free installment plans for M-Pesa customers, allowing you to spread the cost of your TV over several months. Their partnership with established retailers ensures that products come with genuine manufacturer warranties. Masoko also provides detailed product descriptions and specifications, helping buyers make informed decisions.
4. Hotpoint Appliances Kenya
Hotpoint has successfully transitioned from a brick-and-mortar retailer to a strong online presence. Their website offers a curated selection of televisions with a focus on quality brands. As an authorized dealer for major TV manufacturers, Hotpoint guarantees genuine products with full manufacturer warranties—a crucial consideration when investing in expensive electronics.
The platform excels in after-sales service, with technicians available for installation and setup assistance. Their financing options through partnerships with banks make premium TVs more accessible to middle-income buyers. Hotpoint’s physical stores across Nairobi also allow customers to view products in person before ordering online, combining the best of both shopping experiences.
5. Phoneplace Kenya
Though primarily known for mobile devices, Phoneplace has expanded into home electronics with an impressive TV collection. Their competitive edge lies in their customer loyalty program and bundle deals where you can get soundbars, wall mounts, or streaming devices at discounted rates when purchasing a TV.
Phoneplace offers same-day delivery in Nairobi for orders placed early in the day, a service particularly useful for last-minute purchases. Their website features detailed comparison tools and customer reviews that help shoppers make informed choices.
When buying a TV online in Nairobi, these five platforms offer reliability, competitive pricing, and excellent customer service. Always compare prices across platforms, check warranty terms, and read customer reviews before making your purchase. With these trusted online shops, getting your dream television delivered to your home has never been easier.